Fendx Solutions LLC ("Fendx Solutions," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have. It applies to our website at fendxsolutions.com and to the brands we operate, including Federal Filing Trademark.
1. Information we collect
We collect the following categories of information:
- Information you provide directly, such as your name, email address, phone number, mailing address, business details, and the contents of messages you send us through our contact form, email, or during an intake or service request.
- Service information, details you provide so we can deliver a service, such as information needed to prepare a trademark or business filing.
- Payment information, when you make a payment, it is processed by third-party payment processors. We do not store full payment card numbers on our own systems.
- Automatically collected information, such as your IP address, browser type, device information, pages viewed, and similar usage data collected through cookies and comparable technologies.
2. How we use your information
We use personal information to:
- Provide, operate, and improve our services and brands;
- Respond to your inquiries and provide customer support;
- Prepare and process the filings or services you request;
- Process payments and send service-related notices;
- Send administrative messages and, with your consent where required, marketing communications;
- Detect, prevent, and address fraud, abuse, and security issues;
- Comply with legal obligations and enforce our agreements.
3. Communications and consent
We send communications such as service updates, confirmations, and support replies. Where required by law, we obtain your consent before sending marketing emails or text messages. Every marketing message includes a way to opt out (for example, an "unsubscribe" link or a reply keyword such as "STOP" for text messages). Message and data rates may apply to text messages. Opting out of marketing messages does not stop transactional or service-related messages necessary to deliver a service you requested.
4. Cookies and tracking technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve performance. You can control cookies through your browser settings. Disabling some cookies may affect how the website functions.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who perform functions on our behalf, such as hosting, payment processing, email and messaging delivery, and analytics, under contracts that require them to protect your information.
- Filing and processing authorities where necessary to complete a service you request (for example, submitting an application you have asked us to prepare).
- Legal and safety recipients when required by law, regulation, legal process, or to protect the rights, property, or safety of Fendx Solutions, our customers, or others.
- Business transfers in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.
6. Data retention
We retain personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, to opt out of certain processing, and to not be discriminated against for exercising these rights. To make a request, contact us using the details below. We will verify your request and respond as required by applicable law.
9. Children's privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.
10. Third-party links
Our website may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy practices.
11. Changes to this Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of our services after changes take effect constitutes acceptance of the updated Policy.
12. How to contact us
For questions or to exercise your privacy rights, contact:
Fendx Solutions LLC
Email: support@fendxsolutions.com
Phone: +1 (646) 531-9773
30 North Gould Street, Sheridan, WY 82801, United States